No Quibble Returns

We are sure you’ll love your new flooring.

If you are not 100% satisfied with your purchase, however, we are happy to refund or exchange the product.

Making sure our customers are satisfied is our top priority, so please give us the chance to help you!

To take advantage of our No Quibble returns policy we do need you to contact us within 14 days of purchase, but if 14 days have passed we can still offer credit to your account for an alternative purchase.

Please note that we cannot pay for returns and so return shipping costs will be at your expense; we ask that you carefully package the tiles and post them to our warehouse in Porth. Full refund or exchange will be offered within 14 days of purchase, however any time after this will result in a credit note to the amount paid.

For enquiries and further information, please call us on 0845 860 1261, or email [email protected].

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